Tariq Barqawi
it officer
Jordan
About Me
PROFESSIONAL SUMMARY
Results-driven IT Officer with 2 years of experience in IT
support, system administration, network troubleshooting, and end-user support.
Currently employed at Microsoft, providing technical solutions, maintaining IT
infrastructure, and ensuring seamless business operations. Skilled in Microsoft
365 administration, Active Directory, Windows environments, hardware and
software support, and cybersecurity best practices. Strong problem-solving
abilities with a commitment to delivering high-quality technical support and
operational efficiency.
Work Experience
Jordan - Amman
PROFESSIONAL EXPERIENCE
IT Officer
Microsoft | June 2024 – Present
Key Responsibilities
- Provide
technical support to end users for hardware, software, and network-related
issues.
- Install,
configure, and maintain desktops, laptops, printers, and peripheral
devices.
- Manage
user accounts, permissions, and security settings through Active
Directory.
- Support
Microsoft 365 applications including Outlook, Teams, OneDrive, and
SharePoint.
- Monitor
system performance and troubleshoot technical issues to minimize downtime.
- Perform
system updates, backups, and routine maintenance tasks.
- Document
incidents, resolutions, and IT procedures using ticketing systems.
- Assist
in implementing and maintaining cybersecurity policies and best practices.
- Collaborate
with cross-functional teams to support organizational IT requirements.
Achievements
- Improved
incident response and resolution times through effective troubleshooting.
- Supported
users across multiple departments while maintaining high service
standards.
- Contributed
to system stability and operational efficiency through proactive
maintenance.